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[solved]Car content! Vw Passat woes

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TheWizardofOdds
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[solved]Car content! Vw Passat woes

Post by TheWizardofOdds on Fri 22 Jul 2016, 3:24 pm

My wife has a '11 VW Passat 2.0 TDI blue motion. The air con doesn't work so I took it to the dealer's the other day. I had to arrange another date as they done the emissions 'upgrade'. So back in this morning with it. Just had a call to say the compressor is defective. £772 please. Erm...no. 

A few months back I had to pay a ridiculous fee for a rear door leccy window motor. 

We've had the car a year and a half. I don't recall the air con working in that time. We live in Scotland, its not life or death here but with two young kids it needs to work.  So the AC worked for about three and a half years max. Surely it would be expected to work for a lot longer than that? 

I know most people will say don't use dealers but other than the parts mentioned, for servicing and other jobs they've actually been very good. 

Even if I was going to replace the compressor , they don't have the part and it would be on back order. FFS, it's a Passat not a De Tomaso. 

Should I waste my time taking this up with VW?


Last edited by TheWizardofOdds on Thu 15 Sep 2016, 4:45 pm; edited 1 time in total
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Beresford
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Re: [solved]Car content! Vw Passat woes

Post by Beresford on Fri 22 Jul 2016, 4:52 pm

2nd opinion time I would say. Are there any transport air conditioning specialists any near you ?
As an aside, I once drove across the Bonneville Salt Flats in summer in a truck with no working air conditioning and survived to tell the tale.
Embarassed It was warmish.
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wornsprokets
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Re: [solved]Car content! Vw Passat woes

Post by wornsprokets on Fri 22 Jul 2016, 5:05 pm

My brother had a 2.0 tdi not (1.9) passat from northern ireland import... it was a lovely looking car but it never run right and elec problems.. vw are not what they were 25yrs ago .. oh he had that emissions up grade and it ran even  worse.... i wouldnt use main dealer  use an independent specialist to fix it...( 2.0tdi has glow plugs inside engine wtf are vw thinking)
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TheWizardofOdds
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Re: [solved]Car content! Vw Passat woes

Post by TheWizardofOdds on Fri 22 Jul 2016, 8:16 pm

@Beresford wrote:2nd opinion time I would say. Are there any transport air conditioning specialists any near you ?
As an aside, I once drove across the Bonneville Salt Flats in summer in a truck with no working air conditioning and survived to tell the tale.
Embarassed It was warmish.

I haven't checked about AC specialists in the area yet. That's me £80 down already, for VW diagnosing the fault
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TheWizardofOdds
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Re: [solved]Car content! Vw Passat woes

Post by TheWizardofOdds on Fri 22 Jul 2016, 8:18 pm

@wornsprokets wrote:My brother had a 2.0 tdi not (1.9) passat from northern ireland import... it was a lovely looking car but it never run right and elec problems.. vw are not what they were 25yrs ago .. oh he had that emissions up grade and it ran even  worse.... i wouldnt use main dealer  use an independent specialist to fix it...( 2.0tdi has glow plugs inside engine wtf are vw thinking)

The dub is fine after emission upgrade. It's a big old estate, but it can bloody shift. Massive torque. You can even overtake in sixth gear no bother.
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skyrider
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Re: [solved]Car content! Vw Passat woes

Post by skyrider on Fri 22 Jul 2016, 8:21 pm

@TheWizardofOdds wrote:

@Beresford wrote:2nd opinion time I would say. Are there any transport air conditioning specialists any near you ?
As an aside, I once drove across the Bonneville Salt Flats in summer in a truck with no working air conditioning and survived to tell the tale.
Embarassed It was warmish.



I haven't checked about AC specialists in the area yet. That's me £80 down already, for VW diagnosing the fault


right they know how to charge at those places Neutral
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TheWizardofOdds
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Re: [solved]Car content! Vw Passat woes

Post by TheWizardofOdds on Fri 22 Jul 2016, 8:38 pm

I went along to the dealer's at five to five pm. Just to effin piss them off. 

The 'technician' was summoned by my smiley receptionist/Dick Turpin in a blouse. He was a barrel of laughs. About three sentence explanation short: there's a bolt that spins on the AC unit, it wont tighten or come out, and the compressor is intermittently working. New unit required. 

' ...compressor is not pressurising system. Measured values show compressor switching on/off. Inspect component and found central bolt in compressor clutch loose. Requires new compressor. ' That's on my invoice. 

In a fit of pique, I asked for a factory service manual. She hadn't a clue what I was talking about. I mentioned about my window regulator/motor costing £300 and packing in within four years. My AC packing in within less and being £700+ (and not even having the part in the UK) and spending £2k in that shop in the last 12 months , if that was acceptable? Manager? He comes in from Carlisle , I'll call you Monday or Tuesday. 

They couldn't get me out quick enough. 

Should I just suck it up and get it investigated by AC specialist or should I angle for the part to be replaced F.O.C by VW ( long shot, I know) . 

I'd like to replace it myself actually but there is no Haynes manual for 2011 Passat, unbelievably.
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TheWizardofOdds
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Re: [solved]Car content! Vw Passat woes

Post by TheWizardofOdds on Fri 22 Jul 2016, 8:40 pm

@skyrider wrote:

@TheWizardofOdds wrote:



@Beresford wrote:2nd opinion time I would say. Are there any transport air conditioning specialists any near you ?
As an aside, I once drove across the Bonneville Salt Flats in summer in a truck with no working air conditioning and survived to tell the tale.
Embarassed It was warmish.





I haven't checked about AC specialists in the area yet. That's me £80 down already, for VW diagnosing the fault




right they know how to charge at those places Neutral

It's £79 for a re gas so that's what they charged me for looking at it.
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skyrider
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Re: [solved]Car content! Vw Passat woes

Post by skyrider on Fri 22 Jul 2016, 8:42 pm

try an independent garage for a quote
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TheWizardofOdds
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Re: [solved]Car content! Vw Passat woes

Post by TheWizardofOdds on Fri 22 Jul 2016, 8:45 pm

@skyrider wrote:try an independent garage for a quote

Yip. Can't see it coming in much less than £500 tbh. If I'm lucky.
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skyrider
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Re: [solved]Car content! Vw Passat woes

Post by skyrider on Fri 22 Jul 2016, 8:45 pm

its ok this fancy modern technology till it goes wrong then you have to dig deep Evil or Very Mad
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Beresford
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Re: [solved]Car content! Vw Passat woes

Post by Beresford on Fri 22 Jul 2016, 9:57 pm

Another thought is try these people
http://www.traynors.co.uk/
I believe they are the biggest breakers in the UK and they have a place in Grantham as well as NI.

If you thought you (or your friendly local mechanic) were able to install it they usually give a warranty that the part will be in working order and it will be a lot cheaper.

I've bought lights and electric wing mirrors from them and their prices were very keen.

I believe they will deliver (at least to garages)
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TheWizardofOdds
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Re: [solved]Car content! Vw Passat woes

Post by TheWizardofOdds on Fri 22 Jul 2016, 10:50 pm

@skyrider wrote:its ok this fancy modern technology till it goes wrong then you have to dig deep Evil or Very Mad

Too true. It's all old bollocks. Luckily ? We don't have much need for AC in Scotland, it's annoying all the same.
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TheWizardofOdds
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Re: [solved]Car content! Vw Passat woes

Post by TheWizardofOdds on Fri 22 Jul 2016, 10:54 pm

@Beresford wrote:Another thought is try these people
http://www.traynors.co.uk/
I believe they are the biggest breakers in the UK and they have a place in Grantham as well as NI.

If you thought you (or your friendly local mechanic) were able to install it they usually give a warranty that the part will be in working order and it will be a lot cheaper.

I've bought lights and electric wing mirrors from them and their prices were very keen.

I believe they will deliver (at least to garages)

That's a cracking shout, thanks for that. 

Only thing is, I'm deffo a workshop manual slave. And can I find one for this car? 

As you say though, I could get a mechanic (not technician!) to fit it for me.
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Re: [solved]Car content! Vw Passat woes

Post by ashcroc on Sat 23 Jul 2016, 9:59 am

@TheWizardofOdds wrote:I went along to the dealer's at five to five pm. Just to effin piss them off. 

The 'technician' was summoned by my smiley receptionist/Dick Turpin in a blouse. He was a barrel of laughs. About three sentence explanation short: there's a bolt that spins on the AC unit, it wont tighten or come out, and the compressor is intermittently working. New unit required. 

' ...compressor is not pressurising system. Measured values show compressor switching on/off. Inspect component and found central bolt in compressor clutch loose. Requires new compressor. ' That's on my invoice. 

In a fit of pique, I asked for a factory service manual. She hadn't a clue what I was talking about. I mentioned about my window regulator/motor costing £300 and packing in within four years. My AC packing in within less and being £700+ (and not even having the part in the UK) and spending £2k in that shop in the last 12 months , if that was acceptable? Manager? He comes in from Carlisle , I'll call you Monday or Tuesday. 

They couldn't get me out quick enough. 

Should I just suck it up and get it investigated by AC specialist or should I angle for the part to be replaced F.O.C by VW ( long shot, I know) . 

I'd like to replace it myself actually but there is no Haynes manual for 2011 Passat, unbelievably.
Even if you're angling for them to replace it F.O.C. a 2nd opinion from an independant specialist would be helpful.
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Re: [solved]Car content! Vw Passat woes

Post by trophydave on Sat 23 Jul 2016, 8:24 pm

An aircon pump wouldnt be too hard to fit if you are handy with the spanners.However,the system needs to be de-gassed first,assuming that you don't have a leak that has let it all out,then re-gassed afterwards.
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TheWizardofOdds
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Re: [solved]Car content! Vw Passat woes

Post by TheWizardofOdds on Sun 24 Jul 2016, 12:09 am

@ashcroc wrote:





Even if you're angling for them to replace it F.O.C. a 2nd opinion from an independant specialist would be helpful.

2nd opinions cost though don't they. You're right of course, it would be helpful. 

I'll wait to hear what the manager says on Monday or Tuesday.  I'll be fobbed off for sure. I can feel my business slipping through their fingers though. 

It sounds silly but living where I do has a big say on these things too.  I already take my Subaru to Carlisle for servicing which is a 90 mile round trip and a schit load of faffing about. If I decide against throwing any more money at this lot, I'm a long way off the nearest VW indy.
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TheWizardofOdds
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Re: [solved]Car content! Vw Passat woes

Post by TheWizardofOdds on Sun 24 Jul 2016, 12:16 am

@trophydave wrote:An aircon pump wouldnt be too hard to fit if you are handy with the spanners.However,the system needs to be de-gassed first,assuming that you don't have a leak that has let it all out,then re-gassed afterwards.



I've taken a look on YouTube and it doesn't look too bad for a similar dub. 

What is interesting though is on the passat forum there's a job lot that have had this problem. Seems the AC clutch(?) centre bolt spins and wears out splines. Don't know about the compressor intermittently working. 

I'm moving house in two weeks and the likelihood of me getting the tools out between shifts and packing and two kids at my ankles is doubtful.

Edit. Oh yeah, and my CB is fcuked too. And I just got a puncture on a brand new tyre on my other bike.  cheers
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skyrider
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Re: [solved]Car content! Vw Passat woes

Post by skyrider on Sun 24 Jul 2016, 8:32 pm

I have a mk 1 merc vito van that I use for work (self employed gardener) and a couple of weeks ago it started making a horrible grinding noise under the bonnet , and last Friday it finally let go it turned out to be the power steering pulley shaft had dropped off with the bearings  and my mate said its going to be a big job getting it off , so seeing as the van is sixteen years old I decided I had spent enough on it over the years so I will just let it go anyway on Saturday afternoon I went to a van dealers near blackpool and bought a shiny 2011 tranny van (so you can all see where this is going) so to help finance this im afraid I might have to let my newly restored cb5 go which is something I don't want to do but I need the van for my work and its a question of priorities and I cant afford both, when I was doing the Honda up I wasn't expecting the vito to blow up so I might have to put it in the bikes for sale section Sad
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wornsprokets
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Re: [solved]Car content! Vw Passat woes

Post by wornsprokets on Sun 24 Jul 2016, 11:02 pm

The vito is a pig to work on it an engine that wasnt for vito it was out of somthing else merc.. but could u not have hired van for few weeks and got vito fixed... as there old u could got second hand parts out of a breaker..but saying that there good and very powerful engine... always go to an independent specialist...ive 16yr old van with 235k miles... and going good  i buy parts from breakers unless there cheaper new
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TheWizardofOdds
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Re: [solved]Car content! Vw Passat woes

Post by TheWizardofOdds on Sun 24 Jul 2016, 11:04 pm

@skyrider wrote:I have a mk 1 merc vito van that I use for work (self employed gardener) and a couple of weeks ago it started making a horrible grinding noise under the bonnet , and last Friday it finally let go it turned out to be the power steering pulley shaft had dropped off with the bearings  and my mate said its going to be a big job getting it off , so seeing as the van is sixteen years old I decided I had spent enough on it over the years so I will just let it go anyway on Saturday afternoon I went to a van dealers near blackpool and bought a shiny 2011 tranny van (so you can all see where this is going) so to help finance this im afraid I might have to let my newly restored cb5 go which is something I don't want to do but I need the van for my work and its a question of priorities and I cant afford both, when I was doing the Honda up I wasn't expecting the vito to blow up so I might have to put it in the bikes for sale section Sad

Hope you find a way to keep your bike,  but you have to do what's best.  Good luck with that.
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skyrider
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Re: [solved]Car content! Vw Passat woes

Post by skyrider on Wed 27 Jul 2016, 7:56 pm

I have now advertised it in the for sale section and see what sort of response I get
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TheWizardofOdds
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Re: [solved]Car content! Vw Passat woes

Post by TheWizardofOdds on Thu 28 Jul 2016, 8:49 pm

@skyrider wrote:I have now advertised it in the for sale section and see what sort of response I get

Are you bikeless once it sells? That's a damn shame if so, there'll be other bikes though I'm sure when you get yourself on an even keel. Some times the toys have to make way for a while. 

Regarding my passat,  I was informed by my ever helpful service desk clerk that the factory manual is only accessed online by the techs and no hard copies available. 

I was given vw customer care number to complain about the issue of a very very seldom used part being defective in only a few years. The AC comp. I called them and of course the subject of warranty came up and how it's not under warranty now. I explained my side and ultimately said if they no longer want ridiculous sums of money from me every year I'll take it elsewhere.  I want the full unit replaced and fitted foc by my dealer.  They can take that hit. 

The adviser said she'd 'escalate' the complaint and pass on my request back to the dealer.  I'll hear back tomorrow they say. I can't see them taking a £770 odd quid job on foc but if they're smart, they will.
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skyrider
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Re: [solved]Car content! Vw Passat woes

Post by skyrider on Thu 28 Jul 2016, 8:58 pm

hi wizard once the cb goes I will still have the serow but as you say it is a shame because I have been working on it since I got her in October but that's life work comes before pleasure and I need the van to live so im hoping someone puts a decent offer in fairly soon
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Jameshambleton
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Re: [solved]Car content! Vw Passat woes

Post by Jameshambleton on Thu 28 Jul 2016, 9:24 pm

Can you not get anyone in your family to buy the cb off you temporally, even if they just store it?

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